• ANZ Bank
    • Please provide a full merchant statement for a month that is representative of typical monthly sales.
    • If you operate more than one store, please provide the merchant statement for the consolidated group.
    • If you receive a rebate on eftpos cash-out transactions, please let us know what that amount is the rate often cannot be determined from ANZ Bank merchant statements. The eftpos cash-out rebate amount can be found in the fee schedule that forms part of your Merchant Services Agreement with ANZ Bank.
  • Commonwealth Bank
    • Please provide full merchant statements for each individual store for a month that is representative of typical monthly sales.
    • Please also provide the most recent June merchant statement as this also shows 12 months cost of acceptance data.
  • Fiserv
    • Please provide full merchant statements for each individual store for a month that is representative of typical monthly sales.
  • National Australia Bank
    • Please provide a full merchant statement for a month that is representative of typical monthly sales.
    • If you operate more than one store, please provide the merchant statement for the consolidated group.
  • Tyro
    • Once you login into the Tyro merchant portal:
    • Select “Self-service” from the main menu. This will take you to the Surcharges tab. Please print this page as a PDF, ensuring the “Cost of acceptance breakdown” is printed and provide this file.
    • Select “Reports” from the main menu. Select the “Transactions” tab. Select 1 March 2021 as the “Start date” and 31 March 2021 as the “End date”, then click “Generate report”. Once it has been generated, go to the bottom of the report/screen and click the “Excel” button to export the report, and provide this file. If you have more than one EFTPOS terminal, run this report for each terminal and export as an Excel file.
    • Select “Reports” from the main menu. Select the “Reconciliation: summary” tab. Select a month that is representative of typical monthly sales, then click “Generate report”. Once it has been generated, go to the bottom of the report/screen and click the “Excel” button to export the report, and provide this file.
  • Westpac
    • Please provide full merchant statements for each individual store for a month that is representative of typical monthly sales.
    • If you operate more than one store, please provide the merchant statement for the consolidated group.
    • Please also provide the most recent June merchant statement as this also shows 12 months cost of acceptance data.